About the Role
Building lasting partnerships – connecting exceptional leaders with venues where both can thrive.
This Hotel is a unique hospitality destination where exceptional accommodation meets world-class culinary experiences. Designed for food enthusiasts, traveler's, and industry professionals, The Hotel blends luxury stay with innovative culinary programming, corporate events, and experiential dining. We are seeking a well polished, accomplished and passionate General Manager to lead the team and elevate both the guest experience and operational excellence, with sustainability in mind at all times.
Position Overview
The General Manager is responsible for the daily leadership and strategic direction of all 130+ hotel rooms, event spaces, boardrooms and operations. This role ensures the delivery of outstanding guest service, oversees financial performance, manages staff development, and maintains brand standards. The GM will champion a culture that reflects the commitment to service excellence, culinary innovation, and memorable guest experiences.
Operational Leadership
Entrepreneur behaviours and mindset - Think big, think growth opportunity, think of a trusted partnership between Owner and GM, yours to build and yours to develop for effective leadership to take forward.
Oversee day-to-day operations across all departments: front office, rooms, food & beverage, housekeeping, events, and maintenance.
Ensure operational efficiency and adherence to service standards and brand identity.
Maintain a visible presence on the property to engage with guests and staff.
Financial Management
Develop and manage annual budgets, forecasts, and financial, including OTA progress plans.
Monitor and analyse financial performance including P&L statements, revenue targets, and expense controls.
Implement cost-effective strategies to maximise profitability without compromising guest experience.
Guest Experience
Lead a guest-centric culture focused on personalised service, culinary engagement, and exceptional hospitality.
Resolve guest concerns promptly and professionally.
Oversee implementation of guest feedback programs and continuous improvement initiatives.
Team Leadership & Development
Recruit, train, and mentor departmental managers and staff.
Foster a collaborative, inclusive, and high-performance work environment.
Conduct performance reviews and implement development plans.
Food & Beverage Coordination
Collaborate closely with culinary leadership, visiting chefs, and F&B teams to ensure seamless execution of events, tastings, classes, and dining experiences.
Maintain high standards of food safety, service quality, and event readiness.
Sales & Marketing
Work with the senior team to develop the hotels culinary programming and opportunities.
Drive strategies to increase occupancy, events, and accommodations and brand awareness.
Build partnerships with the culinary team, tourism agencies (OTA) , and local businesses.
Compliance & Safety
Ensure compliance with all health, safety, and licensing regulations.
Oversee property maintenance to ensure a safe, clean, and welcoming environment.
Maintain risk management protocols and emergency procedures.
Qualifications & Experience
Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
5 - 10+ years of progressive hotel management experience, ideally in boutique, culinary-focused, or lifestyle properties.
Proven track record in operations, financial management, and team leadership.
Strong understanding of F&B operations and culinary event coordination.
Exceptional communication, problem-solving, and guest-service skills.
Proficiency with hotel management systems (PMS), POS systems, and competent IT tools.
Personal Attributes
Passion for culinary culture and hospitality innovation.
Strategic thinker with hands-on leadership style.
Calm under pressure, adaptable, and solutions-driven.
Strong interpersonal skills and commitment to team development.
Reports To: Owner Directly
Requirements
Ability to commute/relocate:
M1 Postcode: Reliably commute or plan to relocate before starting work in Manchester city centre (required)
Experience:
Minimum 10 years as Operational experience in Hotels or close to.
Minimum 3 years in 4 star, General Management capacity - Looking to progress as a venue.
Ability to lead a venue and operationally hands on, commitment and leadership, great positive team influence.
Licence/Certification:
Management Degree or equivalent (required)
Strong PNL and system analytics (required)
CRM / POS & EPOS experience
H&S level 2 (required)
Work authorisation:
United Kingdom (required)
The Chef Hub is an equal opportunity employer and is committed to fostering an inclusive and diverse work environment. We do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.
We encourage individuals from all backgrounds to apply, please contact us directly, should you have any further questions, please ask
Eligibility to Work in the UK
At The Chef Hub, we are committed to ensuring all our team members have the legal right to work in the United Kingdom. As part of our recruitment process, all applicants must provide valid documentation demonstrating their eligibility to work in the UK in accordance with current Home Office regulations. This may include, but is not limited to, a British or Irish passport, settled or pre-settled status under the EU Settlement Scheme, or a valid visa that permits work in the UK.
£85,000 Starting Salary - No Live In